Because we realize accidents and illnesses do not always occur during your physician's office hours, we offer a nine-bed convenience care area separate from the emergency department for the treatment of non-emergencies. The convenience care area is open from 1:00 PM to 11:00 PM every day of the year.
A physician's assistant who is in direct contact with a board-certified emergency room physician regarding your care staffs this unit, as well as a registered nurse.
What to Expect
Upon your arrival, a registered nurse in our private triage area will promptly evaluate you. To streamline your visit, when a room is available you will be taken to that room where you will be promptly evaluated by a registered nurse. Your registration will be completed at your bedside where you can rest comfortably.
We utilize a technologically-advanced patient tracking system to further streamline your visit. On arrival you will be given a badge that will track your location throughout the department. This allows for prompt treatment by emergency staff as well as staff in auxiliary areas such as laboratory and radiology that may be involved in your care.
Our healthcare team works cohesively to serve our patients in the most efficient way possible. To ensure properly diagnosing your complaint and providing you with the best care, you may be asked to wait for laboratory or radiology results prior to being discharged. Our average convenience care visit time during operating hours, from arrival to discharge, is only one hour and 34 minutes. At other times, when a patient will be seen on the emergent side, the average visit time will be longer.
While convenience care should not take the place of a personal physician, we are pleased to provide this service for those times when it is not feasible to get an appointment with your regular doctor.
Every effort is made to give all patients prompt treatment; however, our first responsibility is to provide immediate assistance to the more seriously ill or injured patient. We appreciate your understanding should this cause a delay.