Iredell Health System operates on the basic premise that people matter more than technology. Whiile we will always strive to bring you state-of-the-art diagnostic equipment and treatment options, we believe in treating the whole person in the most caring, compassionate and medically effective way we can.
Our dedication to your care means we strive for excellence and do not consider "good" or even "very good" as acceptable reviews of our care. Our performance is measured through internal and external patient satisfaction surveys.
We value your rights, ask you to keep in mind that you have certain responsibilities for your care, and do our best, under the law, to protect your privacy.
Quality Care Assurance & Grievance Procedure
We promise to do our best to make your visit to Iredell Health System as pleasant as possible. If you believe that the care, treatment, or services you receive are not what they should be, or if you have a concern about your safety, please call the following immediately.
During Business Hours
Call the Patient Advocate at extension 4536 or 704-878-4536 or 704-878-7186.
After Business Hours
Call the Nursing Shift Supervisor via the Hospital Operator at extension 0 or 704-873-5661.
We will monitor the response to your concerns and do our best to assure you of quality care.
If you are not satisfied with our response to any voiced concern and wish to file a formal grievance, please contact Administration at 704-878-4500. We may ask you to put your specific concerns in writing as needed, and the appropriate member of our Management Team will investigate. As attempts are made to resolve all grievances within 30 days, you will promptly receive a written response from us.
If any person has an unaddressed concern about patient care and/or safety, the individual may contact The Joint Commission at 1-800-994-6610 or e-mail them at firstname.lastname@example.org. Similarly, the North Carolina Department of Health Service Regulation, Complaint Intake Unit Hotline may be reached at 1-800-624-3004 or 1-919-855-4500 or via mail at 2711 Mail Service Center, Raleigh, NC 27699-2711.